Questions When Searching for a Heating Technician
Questions to Ask When Searching for a Heating Technician
We have compiled a list of questions and additional information to get you started when searching for a heating technician. Expand the questions below to access links and resources relative to the topic.
Questions:
Are you licensed and insured?
Confirm that they have up-to-date state or local licensing. They should carry both general liability (to cover property damage) and workers’ compensation (to cover technician injuries).
How long have you been in business?
Long-standing companies often have more experience with a wider range of older and newer systems.
Can you provide local references?
Ask to speak with recent customers who had similar work done. Checking online reviews on platforms like Google, Yelp, or the Better Business Bureau is also recommended.
Have you worked on a system like mine before?
Confirm they have experience with your specific brand and model. Some technicians specialize in newer technologies like ductless mini-splits or geothermal heat pumps.
What certifications do you hold?
Look for technicians with industry-standard certifications, such as NATE (North American Technician Excellence), which indicates high technical competency.
Do you offer 24/7 emergency services?
Heating issues often happen at night or during holidays; knowing their response time and extra fees for off-hours calls provides peace of mind.
Can you provide a detailed, written estimate?
A reputable contractor should perform an in-home evaluation before giving a firm price. The estimate should be itemized to avoid hidden fees for things like permits.
What warranties or guarantees do you offer?
Ask about both manufacturer warranties on parts and the company's own labor warranty.
Will you handle necessary permits and inspections?
For gas lines or high-voltage electric work, local authorities often require official permits that the contractor should manage.
What is, and isn’t, included in your quote?
When getting quotes on a new or replacement system, be sure you have a clear understanding of what is included and what is not. This will help eliminate any surprise charges when you receive the final invoice.
Are all your employees trained on servicing Laars products?
Technicians should maintain up-to-date training on all products they install and service. Most manufacturers provide proof of training on their products.
How long do you estimate the installation or service to take?
Be sure you are prepared by knowing the approximate time frame that you may be without heat or hot water during a retrofit installation or service visit.
Are there any rebates available?
Any financial assistance being offered for boilers and water heaters is appreciated when staring at the overall cost of the project. Contractors should know what rebates and refunds are available from either the government or the local utility. You can check for yourself by visiting the Laars Rebate Center.
Do you offer routine maintenance plans?
Regular servicing can extend the life of your unit and is often required to keep warranties valid.
How can I make my system more energy efficient?
Ask if they provide energy analysis or can recommend upgrades to lower your utility bills.