We have compiled a list of questions and additional information to get you started when searching for a heating technician. Expand the questions below to access links and resources relative to the topic.
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Don't be afraid to do your own research and find feedback from other customers - check BBB (Better Business Bureau), check online reviews - you can find them in Google, Facebook and possibly other social media platforms.
Not all states require licensing so check your local requirements. Here are a couple of websites to get you started:
The expectation is that insurance will never come into play. However, should something happen during or after the work done at your home, you want to be sure the heating technician's company is fully insured.
Technicians should maintain up-to-date training on all products they install and service. Most manufacturers provide proof of training on their products.
Hopefully you never need it! If this technician does not offer 24/7 service, understand that it is sometimes difficult to get another technician to come out and service someone else's work.
Having the ability to grab the part needed to service or repair your boiler on the spot is certainly a better option than waiting for the part and being without heat or hot water for a period time. You should also understand that it's not possible to stock every possible part on a truck, so there may be a time when a part is not available at the time of the service.
It is recommended to have your boiler serviced annually to maintain optimal performance. Some heating technicians offer plans to ensure you are on their calendar.
Not all technicians in the same market charge the same rates. Ask about their charges regarding an initial diagnosis, the potential return to repair if the technician does not have the correct parts, and travel.
When getting quotes on a new or replacement system, be sure you have a clear understanding of what is included and what is not. This will help eliminate any surprise charges when you receive the final invoice.
Be sure you are prepared by knowing the approximate time frame that you may be without heat or hot water during a retrofit installation or service visit.
Some contractors like to register the installed unit(s) with the manufacturer so they have a record of it as well. Laars units can be registered for warranty by visiting www.Laars.com and negotiating to Support then Warranty Registration. It is preferred to register your unit however if your unit is not registered the warranty is still effective based on the date of product manufacture or date of installation.
Any financial assistance being offered for boilers and water heaters is appreciated when staring at the overall cost of the project. Contractors should know what rebates and refunds are available from either the government or the local utility. You can check for yourself by visiting the Laars Rebate Center.
Getting an approximate start date will help to set expectations and also give you an understanding of how busy this technical may be.
